7-Day Return Policy?

Yikuo Art is committed to ensuring the 100% satisfaction of our art collectors! That’s why once you’ve received an original artwork, we’ll give you seven (7) days to decide whether or not you’d like to keep that artwork or return it for a refund. Open Edition prints are eligible for return 30 days after the date you received your order.

You may return any eligible artwork (i.e. artwork that is not one of the Final Sale items, listed below), provided that it is returned to the artist in its original condition and packaging.

The return guarantee is NOT applicable to the following final sale items:

Framed/Matted Open Edition Prints
Limited Edition Works
Special Collection Works

For detailed information on how to return either an original work or a print as well as the specific return policies for each, please see the following FAQs:

How Do I Return An Original Work?

Before reading the instructions provided below on how to return an original work, please carefully read our Original Artwork Return Policy:

Original Artwork Return Policy

From the time you receive your original artwork from our couriers, you have seven (7) days to decide whether to keep the work or return the artwork in its original condition for a refund.

We also require all returned artwork to be shipped out by the buyer within three (3) days after confirming with us that the work will be returned. So, if you receive artwork you’ve purchased from Yikuo Art and are not fully satisfied, you have:

Seven (7) days to contact us about your intent to return the work
Three (3) days from the day you contacted us to ship out the artwork. ***Do not ship the artwork before contacting us; you must first contact us.***
If you do not notify us of your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact us for an assessment of your specific situation.)

How to Return an Original, Undamaged Work

Step 1 – Within seven (7) days of your merchandise delivery date, please call 886(0)2-82812068 between the hours of 9:00 AM – 6:00 PM (Taiwan TIME) Monday through Saturday or email (yikuoartdesign@gmail.com) to give us your order information and the reason for wanting to return the work.

Step 2 – Repackage the artwork using the original packaging materials used by the artist. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely to the artist. Please refer to our Packaging Guidelines for instructions on how to safely package artwork for shipment.

Step 3 – Email yikuoartdesign@gmail.com to complete the return process.

Once the piece safely reaches the artist, Yikuo Art will process your return and the amount owed will be refunded to your original source of payment (minus shipping costs and international customs fees, if any) within 7-10 business days of your merchandise return.

Additional return information—PLEASE READ.

Additional shipping fees may apply for international returns.

What to Do If the Artwork Arrives Damaged

Step 1 – Within seven (7) days of your merchandise delivery date, please call 886(0)2-82812068 between the hours of 9:00 AM – 6:00 PM （TW TIME） Monday through Saturday or email (yikuoartdesign@gmail.com) to give us your order information.

Step 2 – Save original packaging!

Step 3 – Take photos of damaged artwork and packaging. Please email these photos to yikuoartdesign@gmail.com.

Step 4 – A Yikuo Art support representative will contact you to discuss next steps.