訂購說明
運輸和退貨
交貨時間：國內發貨通常為 5-7 個工作日，國際發貨為 10-14 個工作日。
退貨：7 天退貨政策。
送貨費用：包括運費。
處理：裝在木箱中運輸，以額外保護重型或超大藝術品。
發貨地：台灣藝術家工作室。
有其他問題嗎？請訪問我們的幫助部分或聯繫我們。
Purchase Notes:
Shipping & Returns
Delivery Time:
Typically 5-7 business days for domestic shipments, 10-14 business days for international shipments.
Returns:7-day return policy.
Delivery Cost: Shipping is included.
Handling: Ships in a wooden crate for additional protection of heavy or oversized artworks.
Ships From: Artist’s studio in Taiwan.
Have additional questions?
Please contact us.
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注意事項：
COVID-19的運輸更新
隨著世界對新型冠狀病毒（COVID-19）的反應不斷發展，裔國藝術承諾將使您了解可能影響購買的所有變化。
以下是我們的藝術品購買者的一些常見問題：
我的訂單會延遲嗎？
所有訂單中的大多數將在購買後的10-14天內交付。國際運輸的中轉時間為5-7營業時間。交貨時間受許多變量影響，這可能會導致裝運延遲。以下是一些可能影響您的訂單的因素：
由於當地就地避難所的要求，藝術家準備運送藝術品的能力可能會受到限制。藝術家可能無法立即訪問作品本身，或者可能已經關閉了用於準備藝術品供運輸的供應商。
我會收到訂單狀態和預計交貨時間的通知嗎？
是的，我們會盡力為您更新有關您訂單的盡可能多的相關信息。
對於每筆訂單，您都會收到一封訂單確認電子郵件，其中概述了運送和交付的時間表。
購買所有原始藝術品後，您會收到一封電子郵件通知，以確認何時將藝術品從藝術家的工作室運送到您的手中。途中，我們將為您提供跟踪信息。如果有任何更改或延遲，我們一定會通知您。
Notice:
As the world’s response to the novel coronavirus (COVID-19) continues to evolve, Ｙikuo Art promises to keep you informed of all changes that might impact your purchase .
Below are some frequently asked questions from our art buyers:
Will my order be delayed?
The majority of all orders will be delivered within 10-14 days of purchase. Transit time for international shipments is 5-7 business. Delivery times are affected by a number of variables, which may lead to a delay in shipment. Below are some of the factors that may have an impact on your order:
An artist’s ability to prepare an artwork for shipment may be limited due to local shelter in place requirements. An artist may not have immediate access to the work itself, or the vendors used to prepare your artwork for shipment may be closed.
Customs processing may be delayed. Below is a list of countries that are experiencing a delay due to local restrictions and custom office closures:
Our printing facility is operating with a limited production staff due to health and safety restrictions
Will I be notified of the status of my order and estimated delivery time?
Yes, we will do our best to update you with as much relevant information regarding your order as we can.
For every order, you’ll receive an order confirmation email which outlines the timeline of shipment and delivery.
With the purchase of every original artwork, you’ll receive an email notification to confirm when the artwork will be shipped from the artist’s studio to you. Once on the way, we’ll provide you with tracking information. If there are any changes or delays, we will be sure to let you know.
With the purchase of Open Edition and Limited Edition prints, you’ll receive an email notification once your order has shipped. Due to the restrictions at our printing facility we’re not able to provide production estimates per order, so please refer to the list of estimated production times above.
When will I get a response to my phone call or email inquiry?
We do our best to respond to all inquiries within 24 hours. Due to a higher volume of calls and emails it may take us longer to respond. Our customer service team will respond to all inquiries in the order in which they are received as quickly as possible.
Thank you for your understanding! If you have any additional questions or concerns please contact us